Maintenance and Repair

Quality Assurance

We've implemented a rigorous quality assurance system. Each doll undergoes a thorough inspection before shipment to ensure its quality and to confirm its packaging offers ample privacy protection during logistics. This minimizes the likelihood of any damage or defects.

Damages & Warranty

For one year post-delivery, if your product is damaged, please contact us. We'll provide free repair tools and instructions enabling you to fix it yourself. If you prefer, you can send your doll to our warehouse for a free repair service for minor issues - you'll only need to cover delivery fees.

Should your doll incur damage during transit, please notify us within three days of product receipt. For additional details, please refer to our returns policy and shipping policy.

We appreciate any feedback that can help us collaborate with our manufacturers to prevent these issues in the future.

Guidelines for Doll Care

1. Handling a new doll? Please treat your sex doll with care. Initially, the joints might be stiff, so be cautious while moving the doll's limbs. The joints will loosen after a few days. When changing the doll's position, always return the limbs to their original straight position first.
2. Cleaning frequency? We suggest cleaning your doll prior to first use to remove any factory residue. If not stored away from dust, dolls require monthly cleaning. Cleaning is recommended after each sexual use.
3. General maintenance? TPE dolls should be oiled 3-4 times/year at maximum. Avoid over-oiling. Apply a minimal amount of vaseline/petroleum jelly to high-stress areas as needed. Apply corn starch/flour before prolonged storage. Refrain from using alcohol or silicone-based products.
4. Cleaning procedure? Begin by removing excess lubricant or body fluids with a soft towel. Clean the wig separately. The insert can be washed in anti-bacterial warm soapy water and air-dried thoroughly. For the full doll, lay it on a bed of towels and gently clean with a mix of soap and warm water. Avoid bathing the doll to prevent damage to the "skeleton". Dry the doll on a bed of towels.

Combing the doll's hair

As shown in the video, start combing from the ends, gradually straightening the hair. The process is the same for implanted hair and wigs.

Moving and storing your sex doll

Avoid direct sunlight, and store the doll at room temperature in a dry environment. Do not leave the doll in complex positions for long periods as this can damage the skin. We recommend storing the doll flat in its original packaging box or a sex doll storage box.

Heating your doll

If you're using a heating rod, do not use it for more than 10 minutes in summer or 20 minutes in winter. If your doll has a heating feature, don't heat it for more than 2 hours.

What isn't covered by the guarantee?

Please note, skin tone differences, dyed skin, loose eyelashes, makeup differences, loose nails, and issues with heating and groaning are not covered by the guarantee.