Shipping Policy
Discreet Packaging
Your doll will arrive in a moisture-resistant carton, without any specific markings indicating its contents. Please be aware that customs may open your package for inspection, which could impact any import taxes for overseas customers.
Free Shipping
We offer complimentary and confidential shipping, primarily to North America, Europe, and Asia. However, due to specific import laws and restrictions, we are unable to ship to the following locations: Islamic countries, Thailand, Malaysia, India, Indonesia, Africa, UAE, Singapore, Japan, Brazil or Mexico.
Delivery: Typically, 98% of orders are delivered within 2-5 business days from California, US. We also offer next-day delivery. All deliveries are discreet, tax-free, and come with free shipping. Pick-up from FedEx (UPS) location is also possible.
Note: We can ship our realistic dolls to places like Puerto Rico, Hawaii, Alaska, but a $299 shipping fee per doll will be charged. Please contact us for more details.
Express Shipping
If you opt for Express Shipping, it will cost $399 per doll. If you purchase multiple dolls and choose Express Shipping, then you need to pay the Express Shipping fee of $399 for each doll.
Note: If you buy multiple dolls with only one Express Shipping payment, we will only send one doll via Express. The remaining dolls will be shipped using our standard method.
Pickup Available Service
We offer a pick-up service at FedEx (UPS) locations. However, please be aware of the following:
- Monitor the tracking status. UPS or FedEx will notify you automatically when the package arrives, and you should arrange the pickup.
- Leave a note on the shopping cart page if you need this service; provide us with your local FedEx/UPS station address.
- Pick up within 3 days. If the package is returned because it wasn't picked up on time, you'll need to pay the shipping and return shipping fees and a 20% handling fee.
Note: When ordering, please provide the pickup point address and message customer service. Without these details, we'll choose the delivery logistics randomly. If the package is returned due to an address issue, you'll need to pay the shipping and return shipping fees and a 20% handling fee.
Customs Duties
For packages sent to North America, the UK, and the EU, we typically include customs duties in the postage. For packages sent to Mexico, Canada, or other European countries outside the EU, customers usually need to cooperate with customs clearance and pay taxes independently.
Shipping & Delivery Time
- For in-stock dolls, shipping usually takes 2-6 business days.
- For customized dolls, production typically takes 1-2 weeks from the date of order.
We offer two shipping methods for customized orders:
a. By sea or rail, usually taking about 30 days to the U.S. and 45 days to Europe. b. By air, typically taking 5-8 days.
Before shipment, you can request factory pictures. We will only ship the product after receiving your approval. Tracking numbers are provided within 1-2 working days of approval.
Our aim is to ship all products quickly for your enjoyment. Please note that even pre-configured dolls require some time to complete your order.
Order Tracking
Your parcel will be shipped by DHL, FedEx, or UPS. We will send you a tracking number via email. Therefore, it's important to provide us with the correct contact information.
We recommend you inspect each item upon arrival. If you notice any damage, capture photos or videos as proof. If the delivery person doesn't allow inspection before signing for the package, inspect the carton carefully for any visible damage. If you find any, set the damaged package aside for the carrier's inspector to examine and request the delivery person's local contact number.
If any damage is discovered later, you will be responsible for filing a claim. In this situation, immediately contact the freight terminal for further instructions, or call the shipping company’s customer service center for assistance.